What we do

Three ways of helping

York Neighbours supports people over the age of 65 living within the City of York in the following ways:

1) Help with practical one-off jobs.


As people get older, or perhaps due to temporary illness or injury, some jobs around the home become almost impossible. For example, changing a lightbulb, taking curtains down to clean and putting them back.

We offer to shop for people in times of injury or illness or on a one-off basis, or go with them, for example, to buy an important present or to replace a broken household item. If your request can be met by another service in the community we will let you know – the aim of York Neighbours is to bridge gaps in existing services, not to duplicate those already available.

2) A regular phone call

An office volunteer will ring those who do not have family or friends nearby and would like
someone to ring fortnightly or monthly for a chat and to ask how they are.

Some people may request this only during times of illness, severe weather, or when family, friends or neighbours are going to be away.

3) Individual and group outings

Occasional trips are organised to the coast, garden centre, theatre, exhibition or other places of interest. These outings are in volunteers' private cars – we do not use a coach or minibus because of the difficulties in getting to a central pick-up point or people having to spend a long time in the vehicle picking others up before their journey starts. Using private cars also means that trips out can be more flexible to individuals' needs.

For more information read our Annual Report 2019

Cost of services

There is no charge for one-off practical jobs (apart from any materials purchased which will be discussed in advance). Volunteers carry a duplicate receipt book and if you need to give them cash to buy something they will ask you to sign a receipt recording how much you have given them so both of you will have a record of the amount.

A donation of £4 will be requested when going out in a volunteer's car.

Volunteers are able to claim their expenses from the organisation.

Volunteers should not be offered, and are not allowed to accept, any cash payment or payment in kind. If you would like to make a donation to the work of York Neighbours please see our donations page.